Privacy Policy

Zenith Leisure Holidays Ltd. (hereinafter “Zenith Holidays”) understands the importance of customer privacy and is committed to maintaining the confidentiality of the personal information provided by its customers. This Privacy Policy explains how Zenith Holidays and its subsidiaries collect, use, handle, and secure your Personal Information.

This Privacy Policy applies to every customer who purchases, intends to purchase, or inquires about any product(s) or service(s) offered by Zenith Holidays through any platform, including our website, mobile site, offline channels, call centers, or sales channels.

In this Privacy Policy, “you” or “your” refers to the customer, “we”, “us”, or “our” refers to Zenith Holidays, and “Website” refers to the website or mobile site of Zenith Holidays.

By accessing or using the Website or any other sales channel, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use or access our Website or other sales channels.

This Privacy Policy forms an integral part of your agreement with Zenith Holidays. All capitalized terms used herein shall have the meanings ascribed to them in the relevant agreement.

Information We Collect

Information Provided by You

We collect information directly from you when you interact with our services. This typically includes your name, gender, contact details (phone, email, address), banking/payment details, marital status, religion, age, passport and travel-related details (where applicable for bookings), and any other information you voluntarily provide to us.

Information Collected Automatically

When you use our website or services, we automatically collect certain information about your activity and device, such as IP address, browser type and version, operating system, geographic location, referring pages, purchase history, and pages visited. This data is often collected using technologies such as cookies, web beacons, and similar tracking tools.

Information from Other Sources

We may receive information about you from third parties (such as payment processors, travel partners, or marketing affiliates) and combine it with the information we already hold, in compliance with applicable laws.

Privacy Statement

We respect your privacy and collect personal information only when necessary, typically with your consent where required under law. We may request your personal information in the following situations:

When you make a reservation, purchase a product, or avail a service through our website, customer service team (via email, phone, letter, or fax), or other channels
When you participate in surveys, provide feedback, or register for promotions and offers
When you voluntarily submit information through forms, inquiries, bookings, or other interactions

Your data is governed by Indian law, including the Digital Personal Data Protection Act, 2023. We implement reasonable security measures to protect your information from misuse, unauthorized access, disclosure, loss, or alteration.

We do not sell or rent your personal information to third parties. Access to your information is restricted to our employees, agents, representatives, advisors, and trusted service providers who need it to provide services to you (e.g., processing bookings, payments, travel arrangements) and who are bound by confidentiality and data protection obligations.

Security

We use industry-standard security measures to safeguard your information, including firewalls, restricted access to authorized personnel only, and encryption for financial transactions via SSL/TLS (typically 256-bit or higher).

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, our security practices, or wish to exercise your rights regarding your personal information (such as access, correction, or withdrawal of consent), please contact us at:

Email: web@zenithholidays.com
Phone (Kolkata): +91 033 40143901-23
Phone (Delhi): +91 011-45120000
24×7 Toll Free: +91 8100 667733

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for the latest information.

Last Updated: February 18, 2026